• Customer must provide video of opening the parcel in order to claim the return/refunds. Without video proof no claims will be entertained.
• We offer refund or exchange within 14 days of purchase and will happily accept any unworn, unused merchandise with original tags.
• Returns and refunds are
• Please return items with a copy of the invoice and describe the reason for returning.
• Items must be returned via traceable delivery service i.e. courier or registered post on the expense of buyer to our address.
• Delivery Charges will not be refunded.
• All refund requests will be processed within 7 working days after receiving the return products.
• All returns should be sent to Kaasni, Lahore.
• For further queries about exchanges and returns, please contact us at [email protected]

1. Complete Return Form

If you wish to return or exchange any portion of your online order, please complete the Return Form and include it with your return shipment.

Don’t have a Return Form?

DOWNLOAD RETURN FORM

if you wish to return or exchange any product of your order, please complete this form and include it with your return shipment.

2. Repack Merchandise

Please make sure that the item(s) you wish to return, along with the Return Form are included with your return shipment.

3. Ship to Kaasni

Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address:

Consumer Returns Department

Kaasni

865-C, Faisal Town,
Lahore, Punjab.

Telephone Support :+92 331 666 1557( 09:00 AM to 6:00 PM  Monday – Saturday )

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.